Granger Medical
  • West Jordan, UT, USA
  • Full Time

Paid vacation, sick leave, holidays, medical, dental, vision, FSA, Dependent Care FSA, Life, Disability, EAP, 401(k), and profit share.


Support Specialist

The Onsite Service Technician role represents the face of Granger Medical's IT/Support team. The Onsite Service Technician provides support to end users by handling service requests. Support will be provided onsite, remotely, over the phone, or via email. The Onsite Service Technician will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

 Essential Functions:

  • Provides resolution for escalated service tickets
  • Works with clients to evaluate and solve technical problems
  • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
  • Configures and supports internal and/or external networks
  • Develops and maintains all systems, applications, security, and network configurations
  • Troubleshoots network performance
  • Recommends upgrades, patches, and new applications and equipment
  • Maintains a log of completed work using an incident-tracking application

Requirements:

  •  3+ years recent computer, server, and network troubleshooting experience
  • Must be resourceful and able to take initiative in a dynamic environment
  • Ability to effectively and efficiently troubleshoot technical problems
  • Advanced knowledge of current Microsoft desktop and server operating system
  • Advanced knowledge of computer and server hardware
  • Familiarity with network troubleshooting
  • Professional customer service skills
  • Strong written and oral communication
  • This role will require occasional weekend and after-hours support

Benefits

  • Paid vacation, sick leave, holidays, medical, dental, vision, FSA, DCA, Life, Disability, EAP, 401(k), and profit sharing are available.

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Granger Medical
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